Terms and Conditions
1. BOOKING YOUR HOLIDAY
We act as agents for our Portuguese suppliers of Accommodation, Transport, Golf and any other item included with the exception of flights.
When your deposit is received we will send a Booking Confirmation showing the date balance of payment is due. At this point a Contract has been made between us. Your booking has been accepted, subject to the Terms and Conditions set out below. All deposits are non-refundable.
Balance: Payment of balance is due not less than 45 days before departure date. Should payment not be received by this date we reserve the right to cancel your booking and you will be liable for cancellation charges up to 100% of the final invoice total, in accordance with Clause 4. Where bookings are made within 60 days of departure date full payment should be made at the time of booking.
2. BOOKING CHANGED BY YOU:
If you, or any member of your party, wish to change any part of your reservation more than 60 days prior to departure date, a charge of £15 per booking will be made. If a request to change is received less than 60 days prior to departure, we will do our utmost to help, although if unable to make the change, we reserve the right to enforce cancellation charges as detailed below.
60-45 days 30%, 44-31 days 60%, 30-0 days 100%.
3. TRAVEL INSURANCE:
It is a condition of booking that everyone has adequate travel insurance cover in place for the duration of your holiday and that you have additional cover for golf equipment.
4. IF WE CHANGE YOUR RESERVATION:
a, Most changes are of a minor nature and we will advise you at the earliest possible date.
b, We reserve the right to make a major change if necessary. We will notify you as soon as possible and offer alternative arrangements and compensation where applicable, as stated below. A major change is any of the following changes made before the day of departure: change of resort or substitution of the accommodation you have booked with one of a lower classification. You then have the choice of accepting our alternative arrangements (together with the offered compensation) or cancelling, in which case a full refund of all monies paid will be available. Notifications of your acceptance or refusal of the alternative arrangements must be received by us in writing within 3 days of our notice of the change to you. Compensation per person for major changes more than: 60 days – Nil, 29-59 days - £10, 15-28 days - £20, 0-14 days - £30.
5. IMPORTANT NOTICE – IF WE CANCEL YOUR RESERVATIONS:
Due to operational problems, it may become necessary for us to cancel your reservation totally. We will do our utmost to avoid such a situation, but should it arise, we will offer you alternative arrangements, an allowance of £20 per person off another holiday of your choice from our portfolio, or a full refund of all monies paid to ourselves. We will not cancel your holiday within the period of 8 weeks prior to your departure, unless the cancellation is caused by the occurrence of events beyond our control. Where compensation payments are accepted for major changes or cancellation, Quest Golfing Holidays will not be liable for any other claim for compensation or expenses. The above compensation payments are not applicable if the change is due to events covered under section 8 (Force Majeure).
This contract between any client and ourselves shall be subject to English Law.
7. OUR LIABILITY TO YOU:
Quest Golfing Holidays only accept responsibility in respect of holiday arrangements made which are wholly within our control. Quest Golfing Holidays can accept no liability whatsoever in respect of action taken by employees or Agents of any establishment or service. Please note, all your holiday arrangements are subject to the conditions of the relevant supplier, some of which exclude the suppliers’ liability to you. You are deemed to have accepted these conditions, which can be obtained from ourselves or suppliers on request.
8. FORCE MAJEURE:
It is regrettable that we cannot accept liability or pay compensation where we are forced to delay, curtail, cancel or in any way alter your holiday, or where the prompt performance of our contractual obligations is affected in any way, as a result of events amounting to force majeure. These include war, or threat of, civil strife, riot, terrorist activity, industrial disputes, epidemics, health risk, fire or adverse weather conditions, technical problems with transport closure or congestion of airports, changes and cancellations by airlines, government action and any circumstances outside our control, also including natural or nuclear disaster.